If it doesn't read like you, that's ours to fix.
Two likely causes: a birth time that's off by more than a few minutes, or our writing. Either way, write to us from your account email within 30 days and say which. You choose the remedy: a new reading with a corrected birth time, or your money back. No form.
If a paragraph could be said of anyone, that's a bug; tell us the line and we rewrite it.
Refunds go back to the card you paid with, usually within five working days.